Returns & Refund Policy

Last Updated: August 22, 2026

At Arunamma Gari Ruchulu, we carefully prepare and pack our homemade food products to maintain their quality during delivery. Because our products are food items, returns and refunds are subject to the conditions below.

1. Returns of Food Products

For food safety and hygiene reasons, we generally do not accept returns of food products once they have been delivered and accepted by the customer.

However, if there is a genuine issue with your order, please contact us as soon as possible so that we can review the matter and provide an appropriate resolution.

2. Eligible Issues

You may contact us if you receive:

A damaged product
A leaking container
A damaged or tampered package
The wrong product
A missing product from your order
A product with a significant quality or packaging issue

We will review each case individually.

3. Reporting a Problem

If there is an issue with your order, please contact us promptly after delivery.

To help us investigate the issue, you may be asked to provide:

Order details
Customer name and phone number
Photographs of the outer package
Photographs of the product and packaging
A description of the problem

Please keep the original packaging until the issue has been resolved.

4. Damaged or Leaking Products

If your product arrives damaged or leaking, please take clear photographs before disposing of the package or product.

After reviewing the information, we may offer an appropriate solution, which may include:

Replacement of the affected product
Refund for the affected product
Another mutually agreed resolution

The resolution will depend on the nature and circumstances of the issue.

5. Incorrect Products

If you receive a product different from the one you ordered, please contact us promptly.

After verification, we may arrange a replacement with the correct product or provide another suitable resolution.

6. Missing Products

If an item is missing from your order, please contact us with your order details.

We will verify the order and, where appropriate, arrange delivery of the missing item or provide another suitable resolution.

7. Refunds

If a refund is approved, the refund amount will generally relate to the affected product or portion of the order.

The method and time required for the refund may depend on the original payment method and payment service provider.

Refunds may take additional processing time after approval.

8. Non-Refundable Situations

Refunds or replacements may not be available when:

The customer provides an incorrect delivery address.
The customer is unavailable to receive the order.
The product has been improperly stored after delivery.
The product has been opened, used, or consumed and there is no verified product issue.
The customer simply changes their mind after receiving the product.
The product has been damaged after delivery due to improper handling or storage.
The issue is reported after an unreasonable period without supporting information.

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Cancellation may be possible before the order has been prepared or dispatched. Once an order has been prepared or dispatched, cancellation may not be possible.

Any applicable refund will depend on the status of the order and the circumstances of the cancellation.

10. Exchange or Replacement

Where a replacement is approved, the replacement will generally be for the same product that was originally ordered, subject to product availability.

If the same product is unavailable, we may offer an alternative resolution.

11. Promotional or Special Orders

Products purchased as part of special offers, promotional arrangements, or customised orders may have additional return or refund conditions.

Any special conditions will be communicated to the customer where applicable.

12. Food Safety

Customers should inspect their products after delivery and follow the storage instructions provided.

Please do not consume a product if you notice an unusual smell, appearance, leakage, damaged packaging, or any other indication that the product may not be suitable for consumption.

13. Changes to This Policy

We may update this Returns & Refund Policy from time to time to reflect changes in our products, order process, delivery arrangements, or applicable requirements.

Any updated version will be published on this page with a revised Last Updated date.

14. Contact Us

For returns, refunds, damaged products, or order-related issues, please contact:

Arunamma Gari Ruchulu

Location:
Janapriya Utopia,
Attapur, Hyderabad – 500048

WhatsApp / Phone:
+91 93951 92482

Instagram:
Arunamma Gari Ruchulu

Please contact us promptly if you experience any issue with your order so that we can review it and assist you appropriately.